Medistar Returns Policy

Medistar 2 Pty Ltd ACN 614 810 061 as trustee for the JVOT Family Trust trading as “Medistar” (ABN 41 486 656 941) (“we”, “us” or the “Company”) prides itself on providing products of the highest quality and is committed to customer satisfaction. This returns policy describes generally how we manage product returns but does not apply to the Clarius HD Scanner (please see the separate Medistar 7 Day Return Policy for Clarius HD Scanner). Returns remain subject to our Website Terms of Use (https://medistar.com.au/terms-and-conditions). If you would like more information, please don’t hesitate to contact us.

Refunds

Refunds will not be available in any circumstances. If you are not satisfied with any item that you receive from us, you may be entitled to return that item to us in accordance with the below.

Returns

Replacement or credit as remedy

If you are not satisfied with any item that you receive from us, please let us know as soon as possible as we may be able to replace the item for you. In some circumstances, we may provide a credit instead of replacement at our discretion.

What you must return to us

To receive a replacement or credit, you must first return the item to us along with its original packaging.

Returning items within the first 10 Business Days

If we receive the returned item, or written notice from you that you will be returning the item, within the first 10 Business Days after the earlier of the date of purchase and the date of delivery to you, then we will assess the circumstances (including analysing the returned item, if considered appropriate by us) to ascertain whether or not the Company is at fault and:

  • (Company at fault) if we consider that the Company is at fault, we will provide a full replacement of the returned item (or a credit at our discretion); or
  • (Company not at fault) if we consider that the Company is not at fault, then:
  • if the item has been returned in its original condition, we will not provide a full replacement of the returned item (or a credit at our discretion); or
  • if the item has been returned broken, damaged, tarnished or worn, we will not provide any replacement or credit.
Returning items after the first 10 Business Days

If we do not receive the returned item, or written notice from you that you will be returning the item, within the first 10 Business Days after the earlier of the date of purchase and the date of delivery to you, then we will assess the circumstances (including analysing the returned item if considered appropriate by us) to ascertain whether or not the Company is at fault and:

  • (Company at fault) if we consider that the Company is at fault, we will provide a full replacement of the returned item (or a credit at our discretion); or
  • (Company not at fault) if we consider that the Company is not at fault, then no replacement or credit will be provided. The Company may, however, choose to provide a replacement or credit in some cases at its discretion.
Business Days

In this returns policy, “Business Day” means a day (other than a Saturday, Sunday or public holiday) when banks in Sydney, New South Wales are open for business.

Shipping costs

In all cases, you must pay the costs involved in shipping the returned product back to the Company. If we consider that the Company is not at fault, then no reimbursement in respect of those shipping costs will be provided. If we consider that the Company is at fault, then we will reimburse you for your reasonable shipping costs incurred in returning the product to us.

Medistar 7 day Return Policy for Clarius HD Scanner

Medistar 2 Pty Ltd ACN 614 810 061 as trustee for the JVOT Family Trust trading as “Medistar” (ABN 41 486 656 941) (“we”, “us” or the “Company”) prides itself on providing products of the highest quality and is committed to customer satisfaction. This returns policy describes how we manage Clarius HD Scanner (“Scanner”) product returns. Returns remain subject to our Website Terms of Use (https://medistar.com.au/termsandconditions). If you would like more information, please don’t hesitate to contact us.

Refunds

Returning items within the first 7 Days

You have 7 days from the date of receipt of the Scanner to thoroughly evaluate your Scanner.

If after completion of the Training (see below), you are still not satisfied with the Scanner, you can request a refund provided:

  • you pay the shipping costs incurred to return the scanner to us (this is paid by way of a deduction to the refunded amount of $50.00 including GST), ; and
  • you completed the Training within 7 days from the date of receipt of the Scanner.

Prior to returning the Scanner, you must contact us for instructions (including but not only, to enable us to arrange collection of the Scanner by our nominated courier service) and a Return Materials Authorisation (RMA).

If we receive the returned Scanner, or written notice from you that you will be returning the Scanner, within the first 7 Days after the date of delivery to you, then we will assess the circumstances (including analysing the returned Scanner, if considered appropriate by us) to ascertain whether or not the Company is at fault and:

  • (Company at fault) if we consider that the Company is at fault, then:
  • if the Scanner has been returned in its original condition and packaging together with proof of purchase, we will provide a full replacement of the returned item or a refund; or
  • if the item has been returned broken, damaged, tarnished or worn, we will not provide any replacement or refund.
  • (Company not at fault) if we consider that the Company is not at fault, then:
  • if the Scanner has been returned in its original condition and packing, we will provide a full refund.
  • if the Scanner has been returned and it is not in its original condition and packing, we will provide a full refund (whether in whole or in part at our discretion).
Training

The Scanners have been designed to be easy-to use out of the box. However, on occasion, training may help new users learn how a Scanner best fits their workflow. Accordingly, prior to returning a Scanner, we require all customers to participate in a complimentary online in-service training with the manufacture’s staff. Please call us or book through this website to book your training.

Shipping costs

In all cases, you must pay the costs involved in shipping the returned Scanner back to the Company in the amount of $50.00 including GST. If you are eligible for a refund for the Scanner, shipping and handling costs will be deducted from your refund.